1. Cancellation of Orders
At Sohub Shop, we understand that circumstances may arise where you need to cancel an order. You can cancel your order within 24 hours after the purchase was made. To cancel an order, please contact our customer service team immediately at hello@sohub.com.bd or +88 09678-007007.
2. Eligibility for Cancellation
Orders that have already been processed and shipped are not eligible for cancellation. In such cases, please follow our Return and Refund Policy.
3. Refund for Canceled Orders
If your cancellation request is received within the specified time frame and the order has not been processed for shipment, you will be issued a full refund. Refunds will be made to the original payment method within 7-10 working days.
4. Cancellation Process
Please provide your order number and relevant details when contacting us for order cancellation. Once the cancellation request is approved, you will receive a confirmation email. If the order is eligible for cancellation and refund, the refund process will be initiated promptly.
5. Non-Cancelable Items
Some items may not be eligible for cancellation, such as personalized or custom-made products. Such products will be clearly marked as non-cancelable on the product page.
6. Contact Information
If you have any questions or need assistance regarding order cancellations, please reach out to our customer service team at hello@sohub.com.bd or +88 09678-007007.
